Aged care

Meridian Lawyers’ client base and established relationships with numerous national peak bodies across the healthcare sector gives us a unique insight into the issues that all industry participants face.

The aged care sector faces greater challenges as people live longer and require greater levels of care. In June 2012, there were 3.22 million people aged 65 years and over in Australia – 14% of the population, according to the Australian Bureau of Statistics.

The owners and operators of community and residential aged care facilities need careful and considered legal advice to deal with the regulatory regime affecting them. Some of the challenges facing the sector include financial and operational risks, quality of care, and health and safety risks to residents and the workforce.

The Productivity Commission’s report Caring for Older Australians, has been largely adopted by the Commonwealth Government in developing its Living Longer, Living Better reforms. Home and community care (HACC) is by far the largest and most extensive program of support for older Australians, although around two-thirds of government expenditure is directed to residential care.

We support approved aged care providers in managing these changes and challenges by advising on appropriate risk management processes and strategies and on compliance with reporting requirements. We assist aged care organisations with coronial investigations, claims for damages and complaints to the Aged Care Commissioner.

Our legal advice and experience extends across a number of areas including:

  • professional indemnity claims;
  • public liability claims;
  • coronial investigations;
  • corporate and commercial issues such as mergers and acquisitions, partnership and shareholders’ agreements, privacy, franchising, and services and leasing agreements;
  • responding to complaints made to the Aged Care Commissioner or following investigations by the Aged Care Complaints Investigation Scheme for breaches of responsibilities;
  • employment and workplace relations issues;
  • governance and restructuring; and
  • property and construction, including property acquisition and divestment, retail and commercial leasing, and advising on developments (construction contracts and other related services contracts and operating agreements).

Aged Care Insights

  • Government rolls out Living Longer, Living Better aged care package

    The federal government’s Living Longer, Living Better package commenced this year on 1 July 2013. The ten year reform program is targeted at improving control and flexibility of access to aged care services for older Australians. The Government has so far dedicated $3.7 billion over five years towards the program.…

What our clients say

  • “Thank you to all the Meridian team for your support... I’ve never experienced such superior service from any partner/supplier in my professional career.”

    Marissa Limberis, Marketing Manager, Blooms

  • “The level of reserving strength is unusual in the industry. I have only ever seen it once before in the professional risks section of a large insurer.”

    Clive Amery, founding director,
    AM Actuaries

  • “Meridian has a fantastic team of professionals. You did the impossible with a calm and thorough approach throughout. Thank you.”

    Cameron McCullagh, former Chief Operating Officer, Steadfast

  • “Meridian Lawyers always provides an outstanding level of service and quality of advice to both the Australian Veterinary Association and our members.”

    Graham Catt, Chief Executive Officer, Australian Veterinary Association

  • “You have been nothing but brilliant, supportive and positive in your professionalism… I have no words to describe how fantastic you have been. Thank you is not sufficient.”

    Claudine Sachwald, Physiotherapist

  • “Meridian are more than just lawyers to us – they are there when our customers need them the most, providing advice and reassurance. They are a vital piece of the puzzle in the analysis of our claims trends, they are well respected in our markets as experts in the field and most importantly they deliver results. It is a unique partnership that I have not seen replicated in the industry.”

    Allison Prince, Head of Claims, Guild Insurance

  • “Guild Insurance has a unique working relationship with Meridian Lawyers. We have always found their service to be cost conscious and they focus upon commercial resolutions taking into account overall cost considerations. They provide a wonderful service to our team.”

    Chris Harcourt, National Liability Claims, Guild Insurance

  • “The Meridian experience combines a depth of experience across a wide group of industries and Associations with integrity, robust advice, support and a tenacious defence of their clients’ legal entitlements.”

    Bill O’Reilly, client

  • “Thinking about the person from Meridian Lawyers who managed your claim, on a scale of 0-10 how satisfied were you: 10 out of 10 for Helpfulness, Knowledge, Courtesy, Professionalism, Clear Communication, Frequency of Communication.”

    Source: GIL customer survey January 2014

  • “Whilst I would never have chosen to be in the position I have found myself to be in, I consider myself fortunate to have come to know and deal with Kellie Dell’Oro. Her absolute professionalism, integrity, palpable expertise and compassion are sincerely appreciated. She has been able to alleviate much of the stress associated with an inherently stressful process and for that I am truly grateful.”

    Physiotherapist, Victoria

  • “I would not hesitate to recommend Meridian Lawyers. Their service has been both professional and personalised – I could not have hoped for better legal support than I have received. Should I need legal advice again, Meridian Lawyers would most definitely be my first choice.”

    Physiotherapist, Victoria


  • Sydney

    Level 16, MLC Centre
    19 Martin Place
    Sydney, NSW 2000
    +61 2 9018 9999
    +61 2 9018 9900
  • Melbourne

    Level 12, 357 Collins Street
    Melbourne VIC 3000
    +61 3 9810 6777
    +61 3 9810 6770
  • Newcastle

    Level 6, 45 Watt Street
    Newcastle NSW 2300
    +61 2 4047 2600
    +61 2 4047 2699
  • Brisbane

    Level 8, 60 Edward Street
    Brisbane QLD 4000
    +61 7 3220 9333
    +61 7 3220 9399
  • Perth

    Level 3, 225 St Georges Terrace
    Perth WA 6000
    +61 8 6319 0470
    +61 8 6319 0499