Retail and Hospitality

Our team has experience acting for a wide range of retailers from small independent outlets to large national supermarket chains. We regularly act on behalf of shopping centre managers and their insurers, as well as other related entities, including cleaning companies and trolley contractors.

In the hospitality sector, our team has assisted and advised hotels, including large multinational companies, together with restaurants, fast food venues, bars, pubs and sporting clubs.

In dealing with litigation arising from these entities, we adopt a practical approach to ensure cost-effective and expedient claims resolution to ensure that our clients’ customers suffer minimal business disruption. We are alive to the¬†many challenges faced within the retail and hospitality sectors, typically caused by visitors to their premises being involved in accidents which can occur in a multitude of ways, either because of human error or alternatively, as a consequence of defective equipment such as escalators, travelators and lifts.

Key services

  • Public liability claims
  • Product liability claims
  • Professional negligence claims
  • Property damage
  • Risk management
  • Advising on employment relations issues, including investigations and disciplinary processes,¬†interpretation of enterprise agreements and managing industrial action
  • Workplace health and safety issues advice and representation
  • Monitoring changes to key legislation and make recommendations to change processes or policies if required